Great teams are built on strong leadership, and Kelli Vigerzi has always led by example. From the beginning, she has been integral to our excellence in customer service and an indispensable part of our team. Now, were proud to announce her promotion to General Manager a natural transition that reflects her unwavering dedication and deep industry expertise. We know she is the perfect leader to guide One Dental forward.

At One Dental, we're driven by innovation and a commitment to excellence. Kelli’s promotion marks an exciting new chapter, not just for her but for the entire team. She’s looking forward to shaping the company’s future, strengthening operations, and leading new initiatives that will enhance both team performance and customer experience.

About Kelli’s journey

Kelli began her career at One Dental in customer service, where her reliability and deep understanding of client needs quickly made her an invaluable resource. Over the years, she progressed to Customer Service Manager, before stepping into her new role as General Manager.

When asked what has best defined her time with us, Kelli proudly points to the strong relationships she has built—not only with customers but with the team. “I just love all things One Dental. Jo and Dean watched my kids grow into adults, and I’ve watched theirs grow up too. I consider Jo my friend and my boss. I know I am very lucky to have that,” she says.

Her commitment to One Dental is reflected in the time she has spent growing with the company. When Kelli first started, her children were in daycare—now, one is in their third year of university, and the other is about to complete an apprenticeship. As her family has moved through different stages of life, so has her career, advancing alongside the business and the people within it.

A leadership style built on teamwork and growth

Kelli believes that a thriving workplace starts with a positive environment where people feel valued and supported. She prioritises open dialogue to ensure every team member has a voice and the opportunity to contribute. By fostering a culture of respect and inclusion, she aims to strengthen teamwork and morale.

She values continuous learning and views mistakes as chances to improve. Her approach keeps the team honest, adaptable and focused on solutions. “We all make mistakes. What really matters is how we fix them and learn not to repeat them,” she says.
And she’s always open to change. When new staff join the team, Kelli values their fresh perspective and is ready to listen and adapt because that’s how we continue to improve and grow as a business.

Commitment to customer relationships

For Kelli, strong customer relationships start with a well-supported team. She understands that when staff are equipped with the right knowledge and resources, they can provide the best possible experience for clients. There is a strong emphasis on training to ensure everyone has the skills and confidence to meet customer needs with efficiency and care.

Communication is another key focus. Kelli believes that real customer service is more than simply answering questions—it’s about listening, anticipating challenges and providing solutions before they become problems. Responsiveness and attention to detail are values she lives by.

Beyond daily interactions, Kelli is committed to upholding the trust and loyalty One Dental has built over the years. She views customer satisfaction as a long-term goal that depends on consistency, reliability and a team-wide effort to show that we genuinely care about the people we support.

Shaping the future of One Dental

Kelli sees her new role as an opportunity to drive meaningful progress. With a clear understanding of the company’s strengths, she is focused on refining operations, streamlining workflows and finding new ways to enhance efficiency. Her leadership is about making sure the business not only runs smoothly but continues to evolve in a way that benefits both staff and customers.

A strong team is at the core of any successful company, and Kelli is committed to ensuring every employee feels empowered and motivated. We know she will provide the right support and foster professional growth while creating an environment where people take pride in their work.

“I am truly delighted to have Kelli as General Manager of One Dental. She has been by my side every step of the way, and her loyalty, dedication and professionalism speak for themselves. Kelli has a unique ability to bring energy and positivity to the team while ensuring everything runs smoothly and to the highest standard. We’d be lost without her. I’m excited for the future of One Dental with her leadership and grateful to have her on this journey. Thank you, Kelli, for everything you do!” - Joanne Stanbury

Talk to the dental supply experts

If you're a longstanding customer, you've likely spoken to Kelli and experienced her expertise, reliability and problem-solving approach firsthand. As a hands-on customer service leader, she has always been deeply involved in day-to-day operations, and she will bring that same focus and drive to her role as General Manager.

We’re fortunate to have Kelli as part of our team, and even more so to be surrounded by a group of exceptional people. Together, we share a passion for the dental industry and a commitment to providing the highest quality products and services for dental students, educators and professionals.

To learn more about One Dental, contact a friendly member of our team today, or browse our extensive product range online now.